This Refunds & Returns Policy applies to all purchases made from Marketinglist.au (“we”, “us”, “our”).

By purchasing any data product from our website, you acknowledge and agree to the terms set out below.

Digital Products – No Physical Returns

All products sold on this website are digital data products delivered electronically.

Because digital products cannot be returned once accessed or downloaded, we do not offer refunds for change of mind, incorrect selection, or dissatisfaction after delivery, except where required by law.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Under the ACL, you may be entitled to a refund or remedy if a product:

• has a major defect, or
• is not as described, or
• is unusable due to a technical fault caused by us

When Refunds May Be Considered

We may offer a refund or replacement at our discretion if:

• You were charged incorrectly or multiple times
• The file provided is corrupted or cannot be accessed
• The delivered product is materially different from what was advertised
• A technical issue on our platform prevented access

Refund requests must be made within 7 days of purchase.

When Refunds Will NOT Be Provided

Refunds will not be provided for reasons including (but not limited to):

• Change of mind
• Lack of marketing results or campaign performance
• Buyer misunderstanding of marketing or legal obligations
• Data becoming outdated after delivery
• Buyer non-compliance with the Spam Act 2003, Privacy Act 1988, or other laws
• Complaints or enforcement actions resulting from buyer use of the data
• Claims that contacts did not respond or were not interested
• Removal or suppression requests made after purchase

Data Accuracy Disclaimer

Our datasets are compiled from lawful sources and provided “as is”.

We do not guarantee:

• accuracy
• completeness
• currency
• suitability for any specific marketing purpose

Business information may change over time, and buyers accept this risk at the time of purchase.

How to Request a Refund Review

To request a refund review, please contact us at:

admin@marketinglist.au

Include:

1. Order number
2. Date of purchase
3. Reason for the request
4. Any supporting information

All requests are reviewed in good faith and responded to within 5 business days.

Chargebacks & Payment Disputes

Initiating a chargeback without first contacting us may result in:

• immediate account suspension
• termination of access to purchased products
• refusal of future service

We strongly encourage customers to contact us directly to resolve any issues.

Policy Updates

We reserve the right to amend this Refunds & Returns Policy at any time.
The version in effect at the time of purchase will apply.

Contact

For questions about refunds or this policy:

admin@marketinglist.au

See also: Privacy Policy, Terms & Conditions, Takedown & Removal Request, Spam Act 2003 Compliance, Data Sale Terms & Permitted Use