We are committed to complying with the Spam Act 2003 (Cth) and all related Australian laws governing electronic marketing communications. We take privacy, consent, and responsible marketing seriously and have systems in place to ensure our communications are lawful, transparent, and respectful.

Consent

We only send commercial electronic messages (including email and SMS) where valid consent exists. Consent may be:

• Express consent – where a person has actively opted in to receive marketing communications from us; or
• Inferred consent – where there is an existing business or customer relationship and it would be reasonable to expect such communications.

We do not send unsolicited commercial messages.

Source of Contact Information

Contact details used for electronic marketing are collected through lawful means, including but not limited to:

• Direct opt-ins via our websites or forms
• Customer or client relationships
• Enquiries or requests for information
• Legitimate business interactions

We do not use address-harvesting software or lists generated through unlawful data collection practices.

Identification

All commercial electronic messages sent by us:

• Clearly identify us as the sender
• Include accurate contact details so recipients can easily reach us

This ensures transparency and compliance with the identification requirements of the Spam Act 2003.

Unsubscribe Facility

Every marketing message we send contains a functional unsubscribe option that:

• Is easy to use
• Is honoured promptly
• Allows recipients to opt out at no cost

Unsubscribe requests are processed within the timeframes required by law, and we do not send further marketing messages once a recipient has opted out.

Third Parties and Data Use

Where third-party service providers are involved in sending communications on our behalf, we take reasonable steps to ensure they also comply with the Spam Act 2003.

We do not authorise the use of our systems or data for unlawful spamming activities.

Ongoing Compliance

We regularly review our marketing practices, consent records, and unsubscribe processes to ensure ongoing compliance with Australian spam and privacy laws.

Contact

If you believe you have received a message from us in error, or if you have any questions about our compliance practices, please contact us using the details provided in our communications or via our website.